Among the various software tests performed on the software, usability testing is an important one. It acts as a quality attribute, which allows developers to determine the quality as well as the ease of accessing the user interface.
Moreover, by performing usability test, developers can rectify various issues associated with the product's usability and satisfy user requirements while offering them hassle-free user experience. Read more about usability testing and its various types here.
A common usability testing method, hallway testing, is popular among software developers and testers, as it allows them to gain valuable insight into the product and identify various usability problems that impact the user's experience. It is a simple and cost-effective test that does not require excessive resources to execute the test and get effective outputs.
Hallway testing enables developers to get constructive feedback about the various components of the software and identify issues like the design flaw, unclear UI, and more. The idea behind hallway usability testing was to find an effective alternative to the usual method of software testing , which involved hiring trained or certified personnel.
Hallway testing achieved this by allowing real-time users to test the product while simultaneously being cost effective. Our marketer Polina created an email message that suggests configuring lead generation through pop-ups. So Polly decided to remove it. Before the hallway testing itself, you need to define the set of steps that the user will make before committing the critical action. During the hallway testing, this scenario will help you to collect data on how users behave at each stage and analyze this afterward.
Your task here is to find and analyze bottlenecks that distract users from taking critical action. You want to accept payments from your users directly on the site. You visit the support site, and you see this page. In many cases, you may conduct the hallway testing with your colleagues. But there are some instances where using team members may prove counterproductive.
One such case is when you need to evaluate the interface from a new user who has never encountered your product. For example, when you need to update the onboarding process, it is not good to involve team members. Additionally, it would be best to have respondents within specific professional roles and a certain level of experience. When making an appointment, we faced another problem: it was difficult to agree on a time slot that suits everyone.
Here is the solution that helped us many times — Calendly. Using Calendly, respondents can see free time slots and book them. So this takes a few minutes. The main aim of hallway usability tests is to detect the problem. So here, the concept of sample saturation applies. In practice, this figure consists of several iterations, each of which will feature 3 to 5 respondents. But if several users in the first iteration successfully interact with your product, there is no need for the second one.
Time permitting, you can conduct another interview as your control one. It is important to have outgoing and determined greeters to get people involved in the testing sessions, some personalities are better suited for this task. The optimal time for an individual hallway test is 10 minutes. Remember that your test participant is volunteering their time, be conscious of their schedule.
Let the tester know the ultimate goal of the hallway test. They have agreed to the parameters you have set for the test, do your best to keep them focused on the task at hand. Participants are volunteering part of their day to aid your product, you should reward them for their kindness. In the federal space there is regulation about how you can reward testers but simple gestures can still be made.
When running tests consecutively, the observer and facilitator should always have a brief review after every test to ensure they are capturing all the data.
A team debriefing session should be a requirement after hallway testing sessions. Hallway testing can seem like a daunting task for those starting out. Fortunately, the best way to learn the process is through trial and error. Attempting a hallway test will provide valuable feedback on your product while illuminating improvements that can be made to your testing process. Best of Techopedia weekly. News and Special Offers occasional.
Hallway Usability Testing. Techopedia Explains Hallway Usability Testing. Techopedia Explains Hallway Usability Testing The idea behind hallway usability testing began as an alternative to hiring trained or certified personnel to test a particular software or technology product.
Synonyms Hallway Testing. Share this Term.
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