Centralize bookings, resolve conflicts, and track system dependencies. Eliminate error-prone manual configuration management and change control processes. Or I just search for existing definitions, and then I distill and simplify them. User acceptance testing UAT is the last phase of the software testing process.
During UAT, actual software users test the software to make sure it can handle required tasks in real-world scenarios, according to specifications. Wikipedia offers its own user acceptance testing definition:. User acceptance testing UAT consists of a process of verifying that a solution works for the user. This definition is spot on. User acceptance testing UAT is the type of software testing that verifies that a given application works for the user.
So, is that it? Does user acceptance consist of the user giving their proverbial thumbs-up to the application? Of course, there are more pieces to that puzzle, but the crucial thing to remember about UAT is the importance and centrality of the user. When it comes to this type of testing, the user is the key element, as its name makes clear.
These are some of the questions that it attempts to answer:. That is actually a good question to bring to the table. You might be wondering if user acceptance testing is really needed.
After all, we have a plethora of types of testing—manual, and automated. Integration testing is a strong contender for the second place, as is functional testing. So, there are plenty of types of testing. But, do we really need one more? There are many different types of tests because there are many different testing needs.
Sure, maybe your scenario favors one type of test more than the others. Click, screenshot or screen record, annotate on the issue, send. Usersnap allows you to collect test feedback within your app, users can draw and comment directly which makes it quick and accurate. Browser info, screen size, URL, Javascript errors are automatically captured with each ticket so your engineers can reproduce and troubleshoot on the spot.
Try it out today for free. User Acceptance Testing Best Practices If you are wondering how should user acceptance testing be performed, you need to keep some best practices in mind. Continue User Acceptance Testing As the conditions are being met and issues are being fixed, allow the users to test the system according to your predetermined strategy.
UAT Environment Setup To ensure that required standards, policies, and regulations are met, you can design a UAT environment that allows developers working on a project to test new features and functionality. Dan Saffer 5 steps to your UAT workflow.
And worst of all: UAT takes place at an awkward time: at the end of a project. And they have just one main job: Testing if the application works for your users. How are you going to document problems? How can testers communicate problems? Execution You have a couple of options when executing your UAT test cases. Documentation Executing and documenting your User Acceptance tests should happen at the same time. Evaluation During this phase you need to evaluate if the defined criteria are tested and met.
The following questions need to be answered: How many testers did complete the test cases? What was the overall rating of these test cases? What was the overall state of mind of each tester? Which emotions did occur during the test cases?
UAT is not just a test. Bonus: Great Tool for any User Acceptance Testing Workflow When selecting a tool to help make communication, bug reporting, issue tracking and team collaboration easier, you can turn to Usersnap the visual feedback software for UAT. Did you enjoy this post? Even in the modern Agile world, many companies still follow this practice. The risk with this approach is simple: waiting until the product release to discover that a product team misunderstood some requirements make the costs for fixing much higher.
People who will test your product should be the people who will use it on a regular basis. Stays away from professional testers. Professional testers are people who earn money by testing different products. Practice beta-testing. Making a beta-version of your product available for your existing users and tracking feedback from them might help you gather valuable insights. Since the goal of UAT is to assess if the product can support day-to-day operations, all tasks and assignments for UAT should be created based on the real-world scenarios.
Test scenarios should be a good representation of a user journey. Mockplus allows you to create an interactive prototype and test it with your users. Remember that UAT is not performed with the aim of finding maximum defects. All defects should be found during the previous phases of testing. UAT should be focused on tracking user responses on interaction with a product.
After completion of UAT, test participants might report some issues, change requests or new functionalities. Since actual users, not professional testers perform UAT, it would be unfair to expect them to report the findings like professional testers. In some cases, it worth conducting a quick after-testing interview with test participant.
As a person responsible for a test session, you need to take action for the following user feedbacks. The results of testing sessions in a format of test reports should be forwarded to the product team who will be responsible for analyzing and making appropriate changes.
Reports should encapsulates and communicates the degree to which users expectations were met. Adequately conducted UAT will give product team confidence. Users enter specially formatted inputs to automatically generate tests that are immediately run by the system.
Then the output is returned and highlighted depending on whether it matches the expected result or not. This collaboration platform has a mild learning curve and is popular among Agile teams. Bugwolf is another instrument for conducting UAT. Besides testing environment and bug reporting, it offers gamification and competition features to motivate and engage users. You will also find useful built-in payment options if you are going to conduct end-user testing online.
Testing dashboard in SpiraTest. To get the most out of end-user testing, start with the training. Your testers and UAT manager are responsible for that.
Consider structuring your training process to include the following aspects. The whole process can also be done online. More complicated projects or confidential data may require gathering a dedicated team of user testers at your office.
Once you have your test scenarios and test cases, you are good to go with the tests. To support your end users during the process and get the required results, deliver a clear understanding of what actions each test case requires. Keep in mind that your users are not professional testers. During the test, be sure to provide real or close to real data to the users, avoiding sample content or dummy buttons. Any misconception may get them stuck at the test case.
Another important aspect is having your developers ready to fix anything that goes wrong. Your testing environment can shut down or there can be errors preventing users from testing. During your UAT activities, you will get tons of data from the testers. Your QA team will have to analyze it. The data is collected via user reports submitted manually or via a specific tool. Additionally, you can conduct interviews with separate users to get more insight about the test cases they performed and what they think of them.
Test tracking dashboard in Panaya. System stability. Stability can be determined by the number of unexpected errors met during the UAT. Coverage of testing. You may also match your UAT testing results with the user journey map to understand which part of functionality was left untested. Usability of the system. But the overall UX is tested during usability testing , which is conducted as a separate activity. Requirement compliance is checked after all the end-user tests are finished.
After executing UAT, all defects have to be documented with relevant comments and passed to the development team. They have to make adjustments to the code to address the issues revealed by UAT. Once you fix the bugs, retest them to make sure everything is working properly. When the acceptance criteria are reached and approved by reviewers, the final acceptance decision is made about production-readiness of the product.
Involving QA professionals and business analysts is also necessary, as is close collaboration with the project manager and development team. The responsibilities of the UAT team can differ depending on the company and project needs, but here is an example of the role distribution you can consider.
Business program manager. This is the person that coordinates and oversees the entire project, aligning it with business objectives. Before the UAT stage, the program manager should generate the program delivery plan and business requirements document to support the testing activities.
During UAT, the program manager monitors test activities execution and ensures completion on schedule and budget.
For that, usually close cooperation with the project manager is required. The test lead gathers and analyzes all the business and functional requirements that are then used to develop the necessary documentation, i.
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