Make sure that the photo s clearly show the damage to the product s. For additional assistance, please reply directly to the email you received. All warranty claims will require a small shipping and handling fee. We may also ask for photos of the damaged product, or that damaged products be returned to us prior to shipping out a replacement.
Customers who do not comply with these requests may be denied a warranty replacement. When you place an order on otterbox. This is done via a full authorization for the amount of the purchase and is merely a security measure we use to protect your financial information. While it may seem as though you have multiple charges on your credit card, these are not charges.
They are authorizations that will drop off of your statement if your order did not go through typically within 2 — 3 business days. We only charge a credit or debit card after an order has shipped, and we only charge the card once. If these authorizations are causing problems, you can simply call your bank to get them removed.
If you experience further problems, please contact our customer service team and we would be happy to help in any way possible. Here is a list of possible reasons as to why your order is not processing: The billing address that is on the order does not match the billing address where the card statement is mailed to Unavailable funds The SSC number was missing or incorrect For most credit cards, enter the three-digit number that follows your account number on the back of your card.
If you have an American Express card, enter the four-digit number printed above your account number on the front of your card Incorrect credit card number or expiration date. If one or more of the items in your order is out of stock, your order will not ship until all items are available applicable to both domestic and international orders.
Once your order ships, you will receive tracking information shortly thereafter. Due to our automated system, orders are automatically submitted to our fulfillment department as soon as they are submitted online. At the moment, we are exceeding a 72 hour response time and in some cases longer. Please note, we are unable to cancel or modify orders placed online.
We will accept returns within 30 days of the original purchase only if the product was purchased directly from Otter Products. You can read more on returns here. If you wish to apply for tax exemption, you can do so by creating an account on our business website otterboxbusiness. Once you create a business account, you can then complete the required tax exemption information form found on the My Account page. Approval can take business days. We expect extended shipping times during this high-volume shipping season.
Shop earlier than ever before to ensure your gifts arrive on time. Check out up-to-date holiday shipping information here. There is no signature required for deliveries to residential addresses. If the driver feels that it is "unsafe" to leave the package, then they will leave a note stating the options that you have for getting the package. The cost of shipping is calculated automatically based on weight and location when you place your order online. You will be able to view the cost before you submit your final order.
OtterBox has no control over the cost of duties and taxes that are imposed upon import to any country outside the United States and cannot be held responsible for compensation. Please note that we are obligated by law to declare the proper value on all shipments. Please allow business days for delivery.
At the moment, we are exceeding a 72 hour processing time and in some cases longer. Estimated shipping times have been provided below. Please keep in mind; these time frames include our processing period. Once the order has been shipped, you will receive an email with your tracking information.
You can enter a UPS tracking number at www. Please note, it may take 1 — 2 days after shipment, and in some cases longer, for the tracking information to update. Our US site doesn't support international checkout Use your regional site instead.
Otterbox, on the other hand, offers excellent protection against fall damage. It provides different styles, and you can choose what best fit your personality. Both brands provide exceptional protection to our phones. LifeProof, a San Diego maker of waterproof cases for iPhones, iPads and other mobile devices, said today it has been acquired by larger rival OtterBox for an undisclosed price. Does OtterBox replace a phone if it breaks? Here is what to do if your iPhone screen shattered in OtterBox.
OtterBox will do nothing to replace the screen. If you receive a damaged LifeProof Product, notify the delivery company immediately. Do not discard any of the box, shipping label, packing material, or broken items. The delivery company must pick up the damaged goods and provide you with a claim number. You should really stop using the back of your case as a place to hide your cards.
Bank cards, security tokens, really any plastic card you wave in front of an access pad or swipe at a terminal relies on different forms of magnetic transfer. The Otterbox Symmetry from Outerbox is made slimmer than the Defender series. With one-piece design and slimmer than the Defender series, the Symmetry cases still can protect from a high drop, just in a stylish way.
This stylish case also have multiple layers of protection, but only two layers. For a little bit more money than your average phone case, the Otterbox commuter offers far better impact resistance, scratch guarding and general protection than most other cases out there. Otterbox is one of the biggest names in smartphone cases. It has built its reputation on making the toughest most durable cases around that will protect your smartphone from just about anything.
The cases will work with iPhone and many popular Android smartphones as well. Otterbox takes a one, two, three approach to its cases for the Note9. The Symmetry is formed by a single piece of plastic, while the Commuter relies on two pieces, and the Defender is formed by three pieces.
Each of these three cases has pros and cons. Cases Accessories Gaming Outdoor Custom. Search Search. View Cart 0. Picture This Customize with the perfect photo. Apple all the time Apple Watch accessories to suit every style. Delightfully Wicked Collection. More Devices. Web Specials.
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